Privacy Policy

Last updated: April 2026.

Data Controller (Verantwortlicher)

The data controller responsible for the processing described in this policy is Vitalii Pichkur, operating GermanyFlow. Full contact details are published in our Impressum.

1. What data we may collect

Depending on which services you use, GermanyFlow may collect or process the following types of data:

• Personal identification data: name, date of birth, nationality, gender, place of birth.
• Address data: current address, previous address, postal code, city.
• Document data: form data you enter when preparing a document (e.g. for Anmeldung, Bürgergeld, Kindergeld). On the web form, this data stays in your browser and is not transmitted to our servers unless you initiate generation.
• Contact data: email address (if provided for support or delivery).
• Payment status: whether a payment was completed. We do not store full payment card details — these are handled by our payment provider.
• Appointment monitoring preferences: city, service type, and monitoring duration selected when activating Termin monitoring.
• Support communications: messages you send to our support channel.

2. How we use your data

We use the data we collect for the following purposes:

• To generate your requested PDF document and deliver it via email or download link.
• To provide and operate the Termin monitoring service and send notifications.
• To process and verify payment status (via our payment provider).
• To provide customer support and respond to your queries.
• To improve the service — understanding which documents and cities are most in demand.

We do not use your data for unsolicited marketing and we do not sell or share your personal data with third parties for their own commercial purposes.

3. Data we do not collect or sell

• We do not sell your personal data to any third party.
• We do not share your data with advertisers.
• We do not build profiles for targeting purposes.
• We do not use your document content for AI training without your explicit consent.

4. Payment processing

All payment transactions are handled by Paddle (Paddle.com Market Ltd), which acts as the Merchant of Record for GermanyFlow. Payment card data is entered directly into Paddle's PCI-DSS compliant checkout and is never transmitted to, processed by, or stored on GermanyFlow's servers. From Paddle we receive only the transaction reference and the payment status required to deliver your order.

As Merchant of Record, Paddle acts as an independent data controller in respect of the payment transaction. Paddle's handling of your personal data is governed by the Paddle Privacy Notice.

5. Data retention

Generated PDFs are automatically deleted from our servers shortly after generation (typically within 1 hour). The underlying order record, including submitted form data, is retained for up to 2 hours to support the checkout and delivery process, then automatically removed — in line with our GDPR data minimisation practice. Monitoring session data is retained for the duration of your active subscription and then removed. Support communication history may be retained for up to 12 months.

6. Your rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data ("right to be forgotten").
• Withdraw consent for data processing where processing is based on consent.

To exercise these rights, contact us at support@termin-assist.de. We will respond within 30 days.

7. Cookies and tracking

The GermanyFlow website does not currently use advertising trackers or third-party analytics cookies beyond what is necessary for basic functionality. If this changes, this policy will be updated accordingly.

8. Policy updates

We will notify users of material changes by posting the updated policy on this page.

9. Contact

Privacy questions or data deletion requests: support@termin-assist.de

For general support, visit our Contact page.